Teradata Support

Teradata Support at https://access.teradata.com is a secure portal that provides Teradata customers access to Teradata products, services, education, and support and is used to:
  • Request support from Teradata regarding an incident
  • Access educational materials
  • Download software releases

Customers who already use Teradata Support for products previously purchased from Teradata, such as for on-premises systems, can use their current Teradata Support account, but need a new site ID for Teradata Database on Azure support that is associated with their current Teradata Support account.

To register and log in to Teradata Support, see http://www.teradata.com/azure/support/.

For information on the level of customer support offered for a particular tier, see Teradata Database License Tiers.

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